Import photos from preview mac os x6/26/2023 If you have dropbox, I suggest closing the app from your iMac as well. I feel this was a lousy way to go through these steps, as apple does not have a solid fix to this issue yet. I think this might vary from user to user, depending on any non apple photo app that allows access to your photos. This has been an ongoing issue for me for several months, as it recognized I had about 5,134 photos to back up from my last back up. This brought up the imports tab again, recognizing my iPhone and sure enough, all of my photos appeared on my preview list and the "Import all" was finally clickable. I disconnected my iPhone and reconnected it right away. After performing the soft reset and unlocking my iPhone, the "no photos" message appeared on the Import tab. I followed the procedure listed from user "Old Toad" and "RobertF8" from this same thread. I deleted the app from my iPhone and plugged in my iPhone, only for the dreaded "white screen" to appear in the "import" tab with no photos to preview. I downloaded the amazon photo app a few months back ( this amazon photo app was downloaded after my last successful photo backup). This lead me to believe that I might have possibly downloaded a program that allows access to my photos. I wasn't sure, so when i returned to the iMac, I searched for that application, but i did not have a dropbox account. I made the call while i was at work, so the agent was only able to give me suggestions, as i was not in front of my iMac. Select Edit -> Select All from the Preview menu bar, or use the Command-A keyboard shortcut to select all the open images. I contacted Apple support to shed some light on this and the support member did say this is a common issue, but also seemed as if they have several causes for this issue, depending on the individual user. This has been a frustrating issue for me, since I feel the photos app hasn't been the easiest to work with since transitioning from iPhoto.
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